Dear family members,

As we enter Phase 2+ of the roadmap for reopening society and business, we are delighted that visitor restrictions in our nursing homes are also being relaxed. Notably, from Monday, June 15, the phased resumption of indoor visiting can commence in accordance with guidance issued by the Health Protection Surveillance Centre (HPSC).

The National Public Health Emergency Team (NPHET) has agreed that this phased approach to recommence visits is appropriate at this time given the current level of community transmission of the virus and the positive impact of visiting on residents’ health and wellbeing.

This, we are sure, will come as very welcome news to you.

However, there is no room for complacency, and we continue to implement stringent infection control and hygiene practices to try and ensure COVID-19 does not come into our homes. With this in mind, we hope you understand there will be guidelines and procedures in place around visitation to ensure your loved one, along with all residents and staff, are protected.

  • Each resident can have a maximum of two named visitors and only ONE of those visitors can be present at any one time.
  • Visits must be scheduled in advance by contacting the home and booking an available visitation slot.
  • While every effort will be made to accommodate visitation requests, we ask for your patience and understanding as there are a preset number of slots each week due to the required administration and management of same and we want to ensure that all residents have an opportunity to receive one visit per week initially.
  • Visits will be for 30 minutes maximum which includes hygiene preparation and donning of any PPE as required, with each visitor allowed a maximum of one visit per week.
  • Where possible, visits will be accommodated in an easily accessible, designated room in the home.
  • All visits will always be assisted by a staff member.
  • Children under 16 are not permitted to visit.
  • You should not visit if you have any symptoms of COVID-19 infection or have symptoms of any other infection.
  • If you are tested for COVID do not visit until you are told it is safe to do so and for any other infection do not visit until at least 5 days after your symptoms have gone away.
  • You should not visit if you have been told you are a COVID-19 contact and 14-day isolation period has not elapsed.
  • Visitors must declare that they have no symptoms/are not isolating and undergo a temperature check before being permitted to enter.
  • You will be asked to wear a surgical face mask during the visit. This will be provided by us and appropriate disposal of all PPE will be facilitated at the end of the visit.
  • Visitors must sign-in using their own pens or the person receiving them can sign-in on their behalf.
  • It is OK to bring a gift or other things the person needs when you visit.
  • No refreshments will be made available to visitors during the visit.
  • Visitors will be discouraged from using the nursing home’s restrooms.

Please note, in an effort to manage the overall daily number of visits to the nursing home, visitors that are late may not be admitted and visitors that are early will need to wait until their pre-booked time.

Until June 15, window visits are still possible but must also be booked in advance.

We ask that you book your visitation over the coming weeks by calling the nursing home.

In these unprecedented times, situations may vary, and visitation guidelines are potentially subject to changes, with the safety of all our residents and staff paramount.

We have navigated through extremely difficult times in recent months, and with your support and that of our frontline team, we are able to commence a phased approach to visiting. Everyone working together has ensured, and will ensure going forward, the safety and protection of all our residents and staff.

Please also refer to the attached Public Health guidance document issued in relation to visits to residential care facilities during this COVID-19 pandemic.

Thank you for your support, and we look forward to welcoming you back to the home in the coming weeks.

Brian Woods

Registered Provider Representative / CEO Ditchley Care